Making Work Flow

AI made the typing faster. It didn't fix the queue.

Thirty years of delivering software says the same thing every time: the technology is rarely the hard part. Work stalls in the gaps — in review, in handoffs, in decisions nobody owns. AI moves where the stall sits. It doesn't remove it.

I work on that in two ways. They're for different people, so pick the one that sounds like you.

For delivery leaders

Leading teams that already use AI

Your developers got faster and your delivery didn't. The queue moved somewhere else, the measures stopped meaning anything, and somebody above you wants to see what the tools bought.

A free Health Check, articles three times a week, videos, and a course being built in the open. For anyone accountable for more than one team, anywhere in the world.

For UK small businesses

A fixed-price AI assessment

You've tried ChatGPT; your business hasn't. One person using AI well makes one person faster. Changing how an enquiry becomes a quote is a different job.

Three workflows examined end to end, costed on your own figures, with a written report in ten days. £2,500 + VAT, refunded in full if the numbers don't hold. For businesses of roughly 15 to 100 people.

Who's behind it

Rich Carter

Thirty years in software and twenty leading teams, in large public- and private-sector organisations. Four years leading AI-enabled teams, and the past year on a team working AI-first. Adapt Labs is where I share what actually works.

Read the full background
Photograph of Rich Carter